Location
London
Department
Performance Marketing
Brand
TFG
Hours Per WeekHours Per Week:
37

About The Role

TFG Brands is growing. We have ambitious plans to add more brands to our portfolio to compliment Phase Eight, Whistles and Hobbs. Naturally, to do this we will need more fantastic people into our staff teams. At the heart of that growth is our Performance Marketing team and we are keen to appoint a CRM Assistant to support the CRM Manager ands the wider team to continue and expand upon our highly engaging CRM campaigns that drive customer KPIs and business growth. 
 
You will be joining a very friendly and sociable team in an interesting and challenging role and you will be able to get your teeth into some amazing projects and campaigns from day 1.  Your main duties and responsibilities as a CRM Assistant include:
 
  • Responsible for the planning and execution of CRM campaigns across all territories for the brand
  • Work collaboratively with cross-functional internal teams (especially designers and copywriters) to deliver CRM campaigns to business deadlines
  • Execute test and learn plans for optimising campaign performance and improving customer KPIs (£ per buyer, purchase frequency, FP purchase etc)
  • Work closely with the insights team to track and monitor both campaign performance and customer KPIs.
  • Closely monitor database numbers to ensure there is an accurate view of active opt ins and the impact of activity on churn rates
 
 

About You

To be successful in this role you will have some experience and understanding of CRM campaigns within an ecommerce retail business. You will use your high levels of EQ and excellent relationship building skills to work with a wide variety of internal and external stakeholders. Your analytical and inquisitive mindset will also help you to identify and suggest improvements to our current ways of working. This is a great opportunity to kickstart your career in Performance Marketing with in a fast growing offering great opportunities for development. 
 
Interviews are beginning shortly so apply below.

About Us

Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries.

TFG London has taken advantage of the challenging retail market to build a strong, profitable, and growing presence within premium womenswear. It first acquired the international womenswear retailer, Phase Eight in January 2015. This acquisition was followed by the contemporary womenswear brand Whistles in March 2016 and premium British womenswear brand Hobbs in November 2017.

With plans for future growth in its brand portfolio, both organically and through acquisition, both in the UK and internationally, we are entrepreneurial in our spirit and passionate about exceeding our customers’ expectations in everything we do.

TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.

We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

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