Staffordshire
Retail
Competitive plus benefits
TFG
Hours Per Week:
40

About The Role

To lead by example and ensure the Cannock team deliver outstanding customer service within the outlet to create a truly premium customer experience. This opportunity is a 40 hour permanent contract within our soon to be opened outlet.
 

The successful candidate will be able to interact easily with a broad range of customers, creating instant rapport and acting as a brand ambassador. They will be a natural promotor of customer service excellence, going out of their way to provide an outstanding store experience and to ensure that customers remain loyal and return time and time again. They will have a passion for recruiting, training, retaining and supporting others in their team and thrive off seeing others develop and grow in their roles.

About You

Behaviours and Characteristics

  • Pro-active, enthusiastic, and passionate; customer-centric approach
  • Strong work ethic; manages with integrity and honesty
  • Driven by clear, tangible results with ability to think ‘bigger picture’
  • Keen focus on people development
  • Assertive and confident with an ability to positively challenge and influence senior management
  • Practical and dynamic in discovering new ways of working and supporting the team through business change in a positive way
  • Results oriented, commercially aware and sales driven; works well under pressure
  • An influential role model with a collaborative, strong leadership style
  • Articulate and decisive with an excellent attention to detail
  • A clear communicator delivering great service and engagement
  • Natural leader and strong coach,
  • Strives for continuous improvement of self, others and the business they manage

About Us

Headquartered in London, the business comprises five premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries.

TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear.  It first acquired the international womenswear retailer, Phase Eight, for £238 million in January 2015.  This acquisition was followed by that of the contemporary womenswear brand Whistles in March 2016 and premium British womenswear brand Hobbs in November 2017.

With plans for future growth in its brand portfolio, both organically and through acquisition, both in the UK and internationally, there is a need to further develop and harmonise the resourcing practises across the Group and strengthen the talent acquisition strategy to ensure that the best talent is recruited into each of the Brands.

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