Customer Service Advisor

Customer service is at the heart of what we do, and we are looking for a Customer Service Advisor to join us on a permanent basis. Our Customer Service team is based in Rochester in Kent, this full-time opportunity will be based part time in our Rochester location and part time working from home.

We will need you to connect with our customers with personality and pride, managing queries via channels such as phone, email, social media and live chat in a timely, positive and efficient manner. Working across our Group portfolio of brands and providing superior service to our Phase Eight, Hobbs, Whistles, Damsel in a Dress and Studio 8 customers, we will need you to be the first point of contact and make the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and assessing our customers needs will be second nature and you will strive to help achieve retention and positive satisfaction.

Reporting to the Customer Services Manager our Customer Service Advisors play a central role within our business, you will be engaging with excellent communication skills and be passionate about our products and our brands, helping to resolve product queries by finding the best solution for our customer. Motivated by an energetic and sometimes challenging environment, our Customer Service Advisors keep our customer service records up to date and flourish through open and interactive communication with our customers and our internal stakeholders.

As a Customer Service Advisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools to succeed as a Customer Service Advisor. Ideally you will have previous experience of working in a customer service environment with direct customer handling exposure.

We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities. You will be supported to develop in your Customer Service Advisor role and encouraged to explore new career directions within the Customer Service department and the wider Group.

Headquartered in London, the business comprises five premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight.

TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear.  It first acquired the international womenswear retailer, Phase Eight, for £238 million in January 2015.  This acquisition was followed by that of the contemporary womenswear brand Whistles in March 2016 and premium British womenswear brand Hobbs in November 2017.