Online Trading Coordinator - International

About The Role

These are exciting times at Hobbs London. We have enjoyed strong growth in recent years and we are not stopping there. We have big plans for the next three years across all of our channels and in the UK and beyond. We want you to be part of that. We are keen to appoint a Online Trading Assistant to our Ecommerce team to focus on our international operations and to support us in achieving our short medium and long term ecomm objectives.

Your Duties and Responsibilities as Online Trading Coordinator will include:

Update and maintain planning documents for the trading calendar in line with campaign briefs and site merchandising
Analyse data from Google Analytics and produce reports to identify how to maximise sales. Reporting on KPI’s including but not limited to: Conversion, Revenue, AOV, Sessions, Bounce Rate etc.
Advise and recommend products or categories to CRM and Creative teams for planned emails, ensuring stock is checked and categories are merchandised
Monitor bestsellers & on-site trends across our international sites identifying reasons for performance and key opportunities
Manage briefs and Jira tickets for homepage and content updates liaising with the creative team to make sure handover dates are on track
Create homepage updates via HTML and manage content spots across website
Manage promotional setup including campaigns, source codes and coupon codes
Optimise search performance reporting on search KPIs. Updating search dictionaries and monitoring key search term results

About You

To be successful in the role of Online Trading Coordinator it is vital that you can demonstrate experience of trading and operating in international markets on non-English speaking sites. Although not mandatory, we would love it if you were a German speaker. Additionally you will have:

CMS experience - in particular Salesforce Commerce Cloud
Strong attention to detail
Ability to analyse and interpret data and create actions based on findings
Strong grounding in excel with capability to upskill
Excellent organisational skills with a flexible approach and ability to multitask
Exceptional communication skills both written and verbal. Ability to maintain a network of relationships

In return we offer a competitive salary and benefits including:

Staff Discount
Discounts across your favourite brands
Virtual GP Service
Virtual Wellbeing and Counselling Service
Financial Wellbeing Support
Early Pay through Access Early Pay
Discounted Gym Memberships

About Us

Hobbs London is a luxury women’s fashion brand, showcasing timeless British style and expert craftsmanship. Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoes label to a global brand synonymous with the best of British design.

Season after season, each Hobbs collection embodies the multifaced nature of our modern woman – we pride ourselves on crafting pieces she loves to wear. Tailored to be feminine, you’ll find everyday polish alongside standout event dressing.

Since becoming part of TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.

TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.

We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

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