TFG London is an ambitious and forward-thinking Retail Group. You might not know our name directly, but you're sure to recognise our iconic brands: Phase Eight, Whistles, Hobbs, and Inside Story. We've grown to operate across the UK and in eight other international destinations, and we're incredibly excited about our future, which includes expanding our current fashion, lifestyle and homeware brands and bringing new ones into our portfolio.
Our success is all thanks to our amazing people as we look to appoint a CRM Executive to assist our CRM team as we continue to pursue our ambitious growth plans.
What You'll Do:
- Take ownership for the planning, execution and optimisation of CRM campaigns across all territories for the Group
- Work collaboratively with cross-functional internal and external partners to deliver CRM campaigns
- Implement test and learn plans for optimising campaign performance and improving customer KPIs
- Collaborate with the insights team to track and monitor campaign performance and customer KPIs
- Monitor database numbers to ensure there is an accurate view of active opt ins and understand the impact of our activities on churn rates.
Who You'll Be:
To be successful in the CRM Executive role you will have the following skills and experience:
- CRM specialist comfortable managing CRM campaigns for a retail business with a global footprint
- Experience working with CDP/ESP/CRM platforms, experience using Exponea a bonus
- Fearless with the ability to generate ideas that can be tested rapidly to challenge current ways of working
- Hands on experience of analytics packages, preferably Google Analytics
- Demonstrable ability to work in fast paced environments working to tight deadlines
- Ability to prioritise and manage multiple workstreams ensuring stakeholder expectations are managed effectively
What's in it for you?
Across TFG London, we pride ourselves on having our people at the heart of everything we do. We will give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Employee Discount of 70% with Phase Eight, Whistles and Hobbs, as per the TFG Brands Discount Policy
- Up to 28 days holiday entitlement per annum in addition to the usual public and bank holidays
- Financial and Wellbeing assistance
- Enhanced Maternity package
- Virtual GP service – unlimited access 24/7
- Plus much more!